SnowShoe aspires to engineer physical hardware that can be detected by, and interact with, every touchscreen-powered device in the world.
Fulfilling this dream is hard, but we work towards it every day. Every device on the market today uses different combinations of hardware and firmware to power their capacitive touch screens. To be successful in our ambition, SnowShoe must:
Determine a hardware specification that should function correctly on the highly disparate hardware and software that powers all of the various devices on the market.
Consistently manufacture hardware, at scale, to meet that specification.
Develop a QA process that allows us to be confident that the hardware we are shipping meet that specification.
Stamps get tested multiple times throughout the manufacturing, validation, and stamp assignment process. Touchscreen sensitivity and detection capabilities continue to improve and we test a wide variety a new devices on the market as they become available.
Make sure to check the troubleshooting section below if you are having issues with a specific device.
Cracked screens and screen protectors
Cracked screens and thick screen protectors have been known to cause issues with stamp readability.
Legacy HTC devices
Individually unique stamps are not guaranteed to work on a subset of legacy HTC devices because of default settings in their firmware. This can often be fixed by toggling the default multitouch setting that allow the phones to sense more than 3 simultaneous touch events.
Are you having issues with a specific device? Please contact us.